FAQs

Emberoidery
What products can I get customized embroidery or printservices for?

We offer a wide range of products, including caps, t-shirts, polos, hoodies, jackets, mugs, tumblers, bags, and home and office accessories.If you have a different product in mind, please get in touch with us, and we'llsee how we can help.

How can I place an order?

You can place an order by visiting our website and selecting the product youwant to customize. You can then upload your artwork or logo and specify yourcustomization requirements. If you need any assistance, please get in touchwith us, and we'll be happy to help.

What is your turnaround time for orders?

Our turnaround time depends on the product and the customization requirements. We strive to deliver your products as soon as possible and will provide you with an estimated delivery date when you place your order.

Can I get a sample before placing my order?

Yes, we offer samples for bulk orders only. Please contact us to request a sample, and we'll be happy to assist you.

What is your return policy?

We value the quality of our products and services and are confident in their excellence. We stand behind everything we offer and are committed to making things right if you are ever unsatisfied with your order. If you have any issues, please do not hesitate to contact us, and we will do everything we can to resolve the matter to your satisfaction. Please note that while we do accept returns on our own products, any customized work is non-returnable.

Can I order customized items in bulk for events or groups?

Yes, we offer bulk ordering options for events, organizations, and groups. Contact our support team for more information.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal.

Do you offer bulk pricing?

Yes, we offer bulk pricing for orders of 12 or more items. Please contact us for a quote, and we'll be happy to assist you.

Print
What file format do you need for artwork or logos?

We prefer vector files in AI, EPS, or SVG formats. If you don't have a vectorfile, we can work with high-resolution raster files in PNG, JPG, or PDFformats. Please contact us if you have any questions about file formats.

Can I get a proof before production?

Yes, we provide digital proofs for all custom orders. We'll send you a proof foryour approval before we start production. Please review the proof carefully andlet us know if you need any changes.

Can I get a rush order?

Yes, we offer rush production and expedited shipping optionsfor an additional fee. Please contact us if you need a rush order, and we'll doour best to accommodate your request.

Shop
Where can embroidery be placed on apparel?

Embroidery can be placed on many areas of apparel, includingthe chest, sleeve, back, collar, and hem. The placement depends on the type ofapparel and the design you want to create. Our team can help you determine thebest placement for your design.

Is there a limit to the size of embroidery on apparel?

There is no set limit to the size of embroidery on apparel,but the size depends on the area of the apparel and the design. Our team canhelp you determine the best size for your design.

Can embroidery be placed on hats?

Yes, embroidery can be placed on hats. We offer customembroidery services for hats, including baseball caps, beanies, and visors.